ALL cancellation requests must be received in writing via email.
Partial or Full cancellation requests for chartered vehicles, which are received 8 days or more prior to the scheduled date of service, will receive a full refund, less credit card fees (original transaction and refund transaction).
Partial or Full cancellation requests for charters which are received within 7 calendar days, or less, before the scheduled date of service, are subject to a fee of 100% of the total amount of the services quoted and/or reserved
ANY reservation made less than 8 full calendar days in advance of the requested service date will have no grace period for cancellations and the total amount due for the services quoted/reserved will be charged to the credit card provided. This policy applies for “no-shows” on the date of service.
No vehicle shall be dispatched for service until a charter agreement has been signed by the chartering party.
POSSIBLE ADDITIONAL FEES:
ALL service vehicles have been inspected to ensure they are clean and free of debris inside when they arrive for the transportation requested. Trash receptacles are provided for guests to use in discarding their trash items.
Damage to vehicle parts, accessories, chair upholstery, arm rest mechanisms, provided glassware, auxiliary cords etc, will be subject to the cost of needed repairs/replacement and cost of replacement parts installation- and/or vehicle “out of service downtime” for repairs to be made.
Additionally, vomiting, urination or expulsion of any other type(s) of bodily fluids/solids in the bus is prohibited and will result in a $300 hazardous waste clean-up fee, per occurrence, being charged to the card on file-NO EXCEPTIONS.
By booking with Texas Hill Country Charter and Limousine, via telephone, email, or online, you acknowledge that you consent to our cancellation and general policies.